Returns Policy.

Thank you for shopping at Olim London, we hope you love your purchase!  

We are a very small business and can't unfortunately offer free returns at the moment. If for any reason you need to return your purchase, we offer a 14 days returns policy for items that are unworn and in perfect condition. Please be careful with makeup when trying on items, as we have the right to refuse a return if soiled with makeup.

Please neatly fold your item and re-use the packaging.

Anything returned for a refund after 14 days and RECEIVED by us before 30 days will be issued with a credit note.

Please note, 14 days is from the date received at the customers destination and the date received back by us. If you choose to hold your post while away, these days will be counted as days received.

If you would like to exchange your item, the website has the most up to date stock numbers, so please re-order and return your unworn item for a refund.

All emails regarding orders/returns must be sent to headoffice@olimlondon.com and please mark the Subject as Returns + your order number.

We are a very small business operating in small batches.  We have the right to refuse a refund or exchange after this time period. We will use the date the item is delivered as the start date for the above and we must receive this within that time frame.

RETURN ADDRESS

OLIM LONDON, 5 Gilpins Ride, Berkhamsted, Hertfordshire HP4 2PD.

Please add a note that clearly states your name, order number and the problem with the item. If you need an exchange, you will need to re-order and return the other item for a full refund. 

Please note that refunds will go back to the card you paid with and can take up to 10 working days to show on your account.

We have the right to refuse a refund if the returned item looks used or has been damaged due to lack of care, this includes anything that has been shrunk in the wash.

POSTING YOUR RETURN

Please write clearly on your delivery note, in order to avoid any delay in processing your return.

We are unable to cover the cost of returns, as we are a very small business. Please use the post office 48 hour service and get a receipt plus Proof of Postage, as any items not received due to loss, cannot be refunded without Proof of Postage. 

If your item is being returned due to a fault, we will refund you the cost of postage to us – up to a maximum of £3.50.